Boschung America offers comprehensive service and support to customers, from initial project planning to full lifecycle maintenance and support of your equipment.

Planning

In order to a achieve the most benefit out of a Boschung America system, it’s important to properly plan the installation so the system will meet your expectations. Boschung America has extensive experience in the design, installation and service of RWIS and FAST systems, from basic RWIS to complex networks of RWIS and FAST systems. From installation, networking and access, through development of service and support plans, Boschung provides unparalleled customer support through every stage of your program. Every DOT has different challenges, from municipalities to large statewide networks. Boschung America will provide you with the most cost-effective solution to meet your operational needs.

Support & Maintenance

Boschung is committed to our customers; that’s why we provide technical support and maintenance for all of our products. Proper maintenance of equipment is critical to be sure you have complete and accurate information when you need it. Boschung America offers flexible maintenance agreements to fit our customers’ requirements, from basic phone support to comprehensive maintenance agreements. We can tailor a program that gets you the results you expect. Boschung America offers field service, phone support, repair service, remote monitoring and diagnostics, and extended warranty services.

Training

A system only works if it used correctly, which is why Boschung America offers complete training with all of our systems. Whether it is the maintenance workers who refill the anti-icing agent tanks in the FAST system, or the Operations Managers who rely on Boschung America’s RWIS to alert them to dangerous pavement surface conditions, a solid understanding of the system, including components and capabilities, is required. Our technicians will come to your site and spend the time making sure each designated employee has the understanding necessary to maintain and operate the components effectively and efficiently. Training is also available for new upgrades or updates, so maintenance staff always have the most current knowledge. If a customer desires a refresher course, or has new staff come in that need training, they can contact Boschung America to discuss their options.

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